Helpdesk Specialist

Hanover, MD



We are seeking a Helpdesk Specialist to support a local state government agency.



The Helpdesk Specialist personnel shall, in cooperation with other MDOT SHA end-user technicians, work with MDOT SHA staff and IT liaisons. Supporting the needs of the end-user and the Tier 1 service desk. This includes:

• Assist the desktop staff with daily end-user support, to include replacement and imaging of computers,


• Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.