⏰ Full-time

Helpdesk Senior Associate - ITIL

🏢

NTT

                    Location
                    📍 Bengaluru, India
                

                    Posted
                    📅 June 04, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

                    JOB DESCRIPTION Req ID: 353488 
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Requirements:
Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 3 year of international calling experience
Good comprehension & writing skills.
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Job description:
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison betwe...
                

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Job Details

⏰

Employment Type

Full-time

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