Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

1. Respond to incoming support requests in a timely and courteous manner.
2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
3. Document and track all support requests in a helpdesk ticketing system.
4. Escalate complex issues to higher-level support staff as needed.
5. Install, configure, and maintain software applications and operating systems.
6. Perform regular maintenance tasks on hardware and software systems.
7. Provide end-user training on software applications and systems.
8. Communicate technical information to non-technical users in a clear and concise manner.
9. Ensure that all equipment and software licenses are up-to-date and com...