Job Description
We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management.

Responsibilities:
 · Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.
 · Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.
 · Assist with user account management, password resets, and permissions in Mi...