Position Overview
JOB DESCRIPTION
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
Helpdesk Associate - Part Time
Requirements:Availability to work 22.5 hours per weekInterest in working morning shiftAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer Service
We Offer:Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus10 days of vacations50% Vacation bonusSavings Funds5 personal days per yearMedical insuranceLife insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the company
ActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer i...