Overview

Become a key IT support figure at Davis Martindale as a Helpdesk Analyst. This contract role is focused on problem‑solving for both in‑office and remote employees. Davis Martindale is seeking a proactive Helpdesk Analyst for approximately one year to cover parental leave.

Key Responsibilities

• Provide technical support for Windows 11 devices
• Troubleshoot Microsoft 365 applications including Outlook and Teams
• Resolve remote access and connectivity issues
• Onboard recent employees with IT setup materials
• Document and manage requests in the ticketing system

Requirements

• 1+ years in helpdesk or IT support roles
• Diploma or degree in IT or related field
• Experience with Windows 11 environments
• Knowledge of basic networking concepts
• Familiarity with AI tools is an asset

Additional Information

Actively contribute to Davis Martindal...