ROLE TITLE Helpline Advisor

LOCATION Rotherham

ROLE PURPOSE

To have a customer-led' approach and support project/regulatory KPI's to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA's.
To effectively record and distribute information relating to accidents and incidents and provide updates as required.
To respond and reactively react to requests and process work in line with SLA's.

ACCOUNTABILITIES

As a key member of the Helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI's. The scope of this role includes, but is not limited to, the duties described below:

Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries.
Prompt and accurate process of incidents ensuring that circulation SLA's are met....