This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Title: Helpdesk Advisor

Reports To: Head of Operations, 14forty Central

Location: Parklands, Birmingham

Hours: Full-Time (40 hours) Mon - Fri, working shift patterns between 6am-6pm, including some Bank Holidays

Salary: £12.84 per hour

Sector: 14forty/Business & Industry

OVERALL PURPOSE OF THE ROLE

As a member of the Central Helpdesk team the successful candidate's role is to handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service.

The work management process starts with our customers requesting facilities management assistance at one of their sites via a number of ways (i.e. emails, incoming calls, etc). These requests together with pla...