Equans are recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke-on-Trent on a 12 month fixed-term contract. This is a permanent, full-time role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, to include a 30 minute unpaid break. On offer is a competitive salary and benefits package.

General Overview

The Helpdesk Adviser is expected to deliver excellent administration skills. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system. 

This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLAs and providing administrative support where appropriate. You will work closely with the team but be expected to demonstrate the ability t...