Purpose of the Role:

To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.

Key Performance Areas (KPAs): Helpdesk Processing

• Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone.


• Ensure accurate and timely entry of requests into the MyBuildings system.


• Create and manage quote requests aligned with preloaded budgets.


• Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

• Assign tasks to appropriate FM team members or contractors.


• Develop and maintain daily, weekly, and monthly maintenance schedules.


• Monitor task progress an...