Description We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users.

Responsibilities:
• Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems.
• Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime.
• Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory.
• Investigate connectivity concerns affecting wired networks, wireless a...