Description We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.

Responsibilities:
• Assist in the installation, setup, and maintenance of computer systems and hardware.
• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.
• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.
• Carry and deliver equipment to designated locations within the facility as needed.
• Manage service desk tickets and ensure timely resolution of user concerns.
• Utilize Active Directory to manage user accounts and permissions eff...