Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction.

Responsibilities:
• Provide timely and efficient technical support to address user issues related to hardware, software, and network systems.
• Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10.
• Manage user accounts and permissions within Active Directory, ensuring secure access controls.
• Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions.
• Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues.
• Deliver clear guidance and training...