Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.

Responsibilities:
• Provide first-line technical support to resolve issues related to hardware, software, and applications.
• Manage service desk tickets, ensuring timely resolution and documentation of solutions.
• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.
• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.
• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.
• Collaborate with team members to improve appl...