Help Desk Tier II

Falls Church, VA

Pay From: $60,000 per year



MUST:

Experienced Tier II Help Desk professional

Active DoD Secret or Level 3 Public Trust

4+ years of professional experience working in a enterprise level IT support role

Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project, especially knowledgeable with Windows 10 environment

Possess knowledge of workstation administration and management

Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred

Strong communication skills and able to establish report with clients

Active Security+CE or higher IAT certification

Bachelor's Degree is require...