Open tocandidateslocatedin Colombia andthePhilippines.

Requirements

• CompTIA A+, Network+, or equivalent technical certification is REQUIRED (or equivalent professional experiencedemonstratingequivalent knowledge).
• Minimum4+ years of professional IT support experience, with at least 1 year in a Tier 2 or escalation support role.
• Proven experience in technical troubleshooting, incident management, and resolution of complex IT issues.
• Strong knowledge of Windows and Linux system administration, including Active Directory, user management, and permissions.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and network troubleshooting.
• Hands-on experience with Microsoft 365 (Exchange Online, SharePoint, Teams) and cloud infrastructure.
• Proficiencyin IT support tools including remote access software, ticketing systems, and systemmonitoringplatforms.
• Excellent analytica...