Description

+ Provide Tier 1-2 technical support via phone, email, and ticketing systems

+ Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity

+ Set up and configure user accounts, email, and access permissions

+ Support Windows-based systems, Microsoft 365 applications, and endpoint devices

+ Document incidents, resolutions, and escalate more complex issues to higher-level support teams

+ Assist with onboarding/offboarding by provisioning equipment and system access

+ Maintain accurate records of IT assets and support activities

+ Deliver excellent customer service and communicate technical issues clearly to non-technical users

+ Follow standard IT procedures and contribute to knowledge base documentation

Requirements

+ At least 1 year of experience in a helpdesk, IT support, or technical support role

+ Basic knowledge of Windows ...