Job Description
One of Insight Global’s customers is looking to onboard a Help Desk Technician, I to their team in Santa Rosa, CA. This individual will provide first-level technical support for end users by troubleshooting hardware, software, and device issues in a Windows and MDM-managed environment. They will manage and resolve tickets in the queue, including software installations, Active Directory password resets, and general user support requests, using tools such as Microsoft Teams and Zoom. They must accurately document issues, troubleshooting steps, and resolutions in the ticketing system while delivering excellent customer service and clear communication. They will contribute proactively by identifying opportunities to improve processes, documentation, and the overall IT support experience. This is a 6-month contract to hire opportunity and will sit onsite 5 days a week in Santa Rosa, CA.

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