Description
We are hiring a Help Desk Technician to provide technical support to end users in a fast-paced environment.

Responsibilities:

+ Provide support to users via phone, email, and chat

+ Troubleshoot hardware, software, and Windows-related issues

+ Perform Active Directory account maintenance and password resets

+ Track and resolve support requests through the ticketing system

+ Use Remote Desktop to assist users with technical issues

+ Escalate more complex issues when needed


Requirements

+ 1+ years of experience in similar role, or technical degree

+ Experience in Help Desk, Service Desk, or technical support

+ Hands-on experience with Active Directory, Windows OS, password resets, and Remote Desktop support

+ Experience providing support via phone, email, and chat

+ Strong communication and customer service skills


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