Department/Unit:
Information Systems & Services


Work Shift:
Evening (United States of America)


Salary Range:
$49,763.00 - $69,668.00


The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk.


Level II

The Help Desk Tech – Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Tech...