Job Description
Overview
This role supports a large-scale Bring Your Own Device (BYOD) initiative impacting approximately 9,000 users. The project is expected to run throughout 2026 and will focus on assisting end users with device transitions and access enablement.
The selected candidates will work in staggered shifts to provide consistent coverage for incoming support requests related to device onboarding and system access.
Key Responsibilities

+ Provide Tier 1 / Tier 2 help desk support for device transition and onboarding activities

+ Assist users with account access, including permissions, passwords, and PIN resets

+ Route calls and escalate issues as needed to appropriate teams

+ Troubleshoot hardware, software, and access-related issues

+ Deliver high-quality customer service via phone and ticketing systems

+ Document and track all interactions using a ticketing platform

Required Skills

+ Help De...