Duties and Responsibilities: Provide first-line and second-line technical support to clients. Manage and resolve support tickets using Manage Engine or similar systems. Support inbound calls through the 3 CX queue. Monitor device connectivity and uptime through CMS. Log and track tickets for offline devices and service disruptions. Coordinate maintenance and replacement hardware with field technicians. Update Microsoft Planner for maintenance job coordination. Assist with quotations using DEAR where required. Maintain clear and professional communication with clients. Ensure accurate documentation of all support interactions and ticket updates. Support network monitoring, technical recovery, and queue management processes.

Requirements: 1-3 years’ experience in a Service Desk or Help Desk environment. Experience troubleshooting connectivity and device-related issues remotely. Experience using ticketing systems such as Manage Engine ...