Description
- showing up every day on time and being consistent
- providing quality work and hitting daily KPI's (30-45 tickets per day)
- ability to learn, take proper notation, and apply coaching in real time
- leading with curiosity and willingness to learn new concepts
Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level. Ideal candidates will need to have experience with diagnosing, trouble-shooting and documenting issues related to password resets, software & hardware, Active Directory and MS Office 365. Since the help desk technician is working directly with end users they will need to have great customer service and verbal communication. Managers are also looking for a team player and someone who is ambitious to learn technology....