Description

In this role, you will be part of a team providing mostly phone/remote support for 1700+ users with issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. They use Ivanti as their ticketing system and ITSM. They are looking for someone who has a great combination of customer service and technical troubleshooting. The shift is Monday - Friday, 11 am - 7 pm.

Skills

Customer Service, Windows 11, MS Office, VPN, Ticketing System, Phone Support, IManage, legal experience, Intune

Top Skills Details

Customer Service,Windows 11,MS Office,VPN,Ticketing System,Phone Support

Additional Skills & Qualifications

Candidates must have strong customer service and communication skills.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
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