Description

_This role is contingent upon a contract award._

ICF is seeking a Help Desk Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on user support, issue intake, troubleshooting, escalation coordination, stakeholder communications, knowledge base maintenance, and support for release and training activities.

The ideal candidate has experience supporting business users in a structured help desk or application support environment. This role requires clear communication, disciplined ticket management, sound troubleshooting skills, and the ability to coordinate with technical, functional, security, and operations teams to resolve user issues.

This work supports an enterprise Salesforce environment that includes shared platform services, application support, stakeholder onboarding, release communications, user guidance, incident support, and ongoing operations. The Help Desk Special...