**Description**

**Help Desk Specialist II - W-TRS Louisville, Kentucky**

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The **full-time** **Help Desk Specialist** is an onsite position responsible to perform a wide variety of tasks in support of the Help Desk. This position assists in the development of workflow processes and troubleshoots issues via the telephone, or email. Also assists in root cause analysis of trouble tickets and program issues. Analyzes individual situations and takes appropriate action to ensure customer satisfaction.