Job Description
The IT Help Desk Technician serves as the first point of contact for internal employees, providing day‑to‑day technical support under the direction of the Help Desk Lead. This role responds to support requests through a ticketing system, email, phone, or in person, and performs basic troubleshooting of hardware, software, and connectivity issues. On a daily basis, the technician sets up and configures workstations, laptops, mobile devices, and peripherals, assists with account provisioning and password resets, and supports onboarding by preparing systems for new employees. The role maintains accurate inventory of IT equipment and software licenses, documents solutions and support activities, assists with system imaging and software installations, follows company IT policies and security protocols, and escalates unresolved issues to senior team members as needed to ensure smooth daily IT operations.

Pay Rate: $20/hr-$26/hr based on applicable experience
...