Description
We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors.


Responsibilities:

• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.

• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.

• Perform password resets and assist users with account access concerns while following established support procedures.

• Support Micros...