Description
Help Desk Technician – Level 2

Location: Manchester, CT


A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users.


Responsibilities:

+ Troubleshoot and resolve Level 2 desktop, hardware, and software issues

+ Support Windows environments, Microsoft 365, and Active Directory

+ Escalate complex issues as needed and document work in a ticketing system




Requirements
Qualifications:

+ 5+ years of Help Desk or Desktop Support experience

+ Strong troubleshooting and customer service skills

+ Ability to work onsite in Manchester, CT


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