**Help Desk Lead**

**Category:** Service Desk / End User Services

**Main location:** United States, Texas, San Antonio

**Position ID:** J0626-1307

**Employment Type:** Full Time

**Position Description:**

We are seeking a dedicated and experienced Tier 2 Customer Service Lead to join our helpdesk team. The ideal candidate will provide expert level support to our clients, resolving the most complex issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service.
This position is located in our San Antonio, TX office; however, a hybrid working model is acceptable.

**Your future duties and responsibilities:**

Manage day to day activities of the CGI SD, including CGI SD Technician staffing, assist with interviewing, hiring decisions, performance management, quality assurance, performance impr...