Job Summary

We are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.

Key Responsibilities

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.
• Escalate unresolved issues to appropriate technical teams.
• Document incidents, solutions, and updates in the help desk system.
• Support remote users and ensure secure connectivity (e.g., VPN, remote deskto...