HELP DESK AIDE I


DISTINGUISHING FEATURES OF THE CLASS: This position involves responsibility in providing Help Desk support, including monitoring network issues to ensure a timely resolution. The incumbent must also perform desktop hardware repairs and assists in the configuration of end-user PC desktop hardware, software, and peripherals. Other responsibilities include researching technical issues, providing PC and Software orientation to new employees, and answering staff questions pertaining to hardware and software. Work is performed under the supervision of the Director of Information Technology.


TYPICAL WORK ACTIVITIES: (Illustrative Only)

• Provides Help Desk support to end users on a variety of issues;

• Documents, tracks and monitors the problem to ensure a timely resolution;

• Follows all documented Help Desk standards and procedures;

• Answers staff questions in person, via phone, and...