Senior Deskside Support

Chantilly, VA



MUST:

Top Secret Clearance required

Experienced Senior IT Specialist

5+ years of relevant experience

Must have outstanding IT technical skills as well as customer service skills

Desire to work with customers in person on a daily basis

Bachelors preferred (extra 4 years of experience if no degree)



DUTIES:

Provides a wide range of technical service with the utmost professionalism to users in a solution center setting

Provide information and direction to users on how to gain access to IT services.

Receive walk-in customer IT queries, documenting as much detail of issues as possible

Troubleshoot and triage interaction and incident tickets, and documenting all troubleshooting diagnostics performed by the Solution Center before escalating incident...