Job Purpose

To provide proactive administrative and helpdesk support to the Operations and Property Management teams at Salayel, ensuring smooth day‑to‑day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires fluency in Arabic and English to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.

Key Responsibilities

Help Desk & Operations Support

• Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
• Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
• Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
• Escalate unresolved issues, complaints, and operational concerns to management ...