Help Desk Analyst



Location: In-person SAWS HQ

Type: Part-time (32 hours per week)

Start Date: ASAP

End Date: 12/31/2026



Job Summary

The Help Desk Analyst is responsible for providing first level problem resolution and support to the SAWS' user community, documenting problems, escalating to higher levels as necessary and coordinating repairs by outside vendors. May assist customers via remote access, phone, or in person.



Essential Functions

" Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments.

" Interviews user, analyzes user...