Summary
Job title: Help Desk Analyst
Job ID: null
Department: Help Desk
Location: null-null

Description
Summary:

This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual’s prime responsibility is to ensure that CED’s 700+ Profit Center locations receive a very high level of service in a timely and professional manner.

This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.

Reports to: Manager of IT Service Ctr
Minimum Qualifications:

· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals