Description We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation.

Responsibilities:
• Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices.
• Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner.
• Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history.<...