Join Health Wealth Safe as a Healthcare Customer Service Associate, where you'll support patient interactions with dedication and care. Your role will involve managing patient calls and improving their healthcare experience.
In this full-time position, you will manage patient communications, update electronic records, and respond effectively to inquiries. Your ability to prioritize patient needs while maintaining confidentiality is essential. You will also ensure appointments are efficiently scheduled to enhance patient satisfaction.
Key Responsibilities:
• Manage incoming and outgoing patient calls efficiently
• Provide accurate information and schedule appointments
• Update patient records and document necessary details
• Respond to patient emergencies with urgency
• Maintain confidentiality of all patient information
Requirements:
• 1 year of customer service experience preferred
• Associate degree preferred
• Strong IT skills with EHR familiarity