Summary This position is in Nutrition and Food Services (NFS) located in a Department of Veterans Affairs Medical Center. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. Performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures. Responsibilities Duties include, but may not be limited to the following: Utilizes a computer to enter and retrieve basic information. Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data. Prints and assembles packets. Properly operates telephone equipment to transfer or place calls on hold. Provides professional and courteous customer service. Triages telephone calls from customers and/or patients. Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff. Resolves ...