POSITION SUMMARY

Responsible for ensuring outstanding guest service and treatment standards in the spa, delivering LQA and Hotel brand standards. Assist the Director of Spa in driving operating criteria whilst optimising financial performance through revenue generation and cost control. As an Ambassador for the spa, ensures outstanding five star guest relations are delivered at all times. Overseeing the personnel management of the Therapist team the Head Therapist supports the Director of Spa by establishing and maintaining training and development plans, marketing objectives, operating criteria, programming and VIP guest visits. 

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand,...