Job Overview

Candidates without service experience in the construction machinery industry will not be accepted! The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, as well as industrial and technological parks in Italy, Germany, India, Brazil and Belarus, and more than 50 resident offices worldwide. Zoomlion is ranked 4th globally in the machinery manufacturing industry.

Responsibilities

• Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
• Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
• Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint...