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Key Responsibilities

Strategic Planning & Execution

• Develop and maintain a clear strategic roadmap across Service Assurance, Stability, and Reliability Engineering functions.
• Align operations strategy with enterprise goals, regulatory requirements and performance metrics such as MTTR, CFR, SLOs, and automation coverage.
• Translate executive directives and risk themes into structured initiatives and measurable outcomes.

Operational Governance & Transformation

• Design and manage a centralised strategic portfolio of programs aimed at improving service reliability, change resilience, and operational effectiveness.