Reporting to the Head of Technology Customer Platforms, you’ll lead a high-performing team across Service Delivery and End User Compute, with accountability for the end-to-end performance of technology services experienced across the business. 

You’ll balance operational stability with continuous improvement, ensuring services are reliable during peak retail periods while also helping evolve how technology support is delivered into the future. 

This role blends technology leadership, commercial thinking, relationship management, and operational excellence. One moment you’ll be leading a major incident response, the next you’ll be partnering with vendors, driving service improvements, reviewing performance insights, or shaping future operating models. 

You’ll also play a key role in strengthening partnerships with strategic and offshore providers, ensuring delivery outcomes remain&#...