Job Description

**POSITION: Head of Payment Operations & Card Services**

**Position Summary:**

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Head of Payment & Card Operations is a senior operational leader responsible for strategic planning, execution, risk management, and continuous improvement of the Bank’s payment systems and card operations. This role ensures reliable, compliant, and scalable payment processing across ACH, Wires, RTP / FedNow, Zelle®, Debit / ATM, and digital payment platforms. The leader will partner cross-functionally with Product, IT, Treasury, Risk, Compliance, and Lines of Business to modernize payment capabilities and drive operational excellence and enhance customer experience. The role plays a important part in the Operations and Service division, exe...