Reports To: General Manager / Senior Management.

We are looking for a strategic and hands‑on Head of Operations to oversee, drive, and enhance the daily operations across multiple sites. This role will be responsible for leading the operations team, ensuring seamless communication between clients, employees, and the company, and upholding the highest standards of safety, quality, and service delivery.

As the Head of Operations, you will play a critical role in decision‑making, driving operational excellence, leading incident response, ensuring client satisfaction, and supporting business growth initiatives. You will be accountable for aligning all ground operations with corporate goals and ensuring that operational KPIs are met consistently.

Key Responsibilities:

• Lead, manage, and support a team of Operations Executives, Site Supervisors, and ground crew across all locations.
• Develop and implement operational strategies, systems, and ...