Head of Operations – Integrated Facilities Management

Mitie | National role

Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high‑profile national portfolio.

This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi‑site IFM contract.

This is not a maintenance role — it's an opportunity for a proven leader to step into a visible, high‑impact environment and make a difference.

The Role

You will lead the delivery of integrated facilities services across multiple sites, ensuring safe, compliant, and high‑performing operations across both hard and soft service lines.

Key responsibilities include:

• Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, wo...