Build and lead the full operations function across five verticals: Business Ops, Enablement Ops, Financial Ops, Service Ops, and Fraud & Risk Ops
Define SOPs, operating cadence, and tracking mechanisms for the acquirer relationship — and get them signed off internally
Own settlement and reconciliation accuracy across all acquirer flows
Manage chargeback and fraud containment
Hire and develop vertical leads as the function scales
Drive AI adoption across ops to reduce cost-to-serve and manual load
What we expect
Proven experience running operations at a payments business or acquirer — you understand how settlement, reconciliation, and dispute ops work in practice
You've built an ops function from scratch before and you're better at it than maintaining what already exists
You think in systems, not tasks — you design processes that scale, not fixes for the problem in front of you