A Snapshot of Your Day

As Head of Operations Control Center, you are responsible for the end‑to‑end orchestration of Infrastructure service operations, ensuring reliable, consistent, and business‑aligned service delivery. You lead and modernize IT service management processes, act as the central coordination point across internal teams and service providers, and drive operational excellence through automation, data‑driven insights, and AI‑enabled operations to deliver resilient, future‑ready infrastructure services.

How You’ll Make An Impact

• Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.
• Operational Management: Take responsibility for managing all infrastructure support processes, continuously improve them and report results to the organization.
• Solution & delivery oriented: Take a pragmatic approach to conflict and resolution, placing business continuity as a core.