Head of Operations

Spider is advertising on behalf of a specialist professional services business for a full‑time, permanent Head of Operations based in Mid Suffolk.

Benefits

• Competitive Salary: £45,000 – £50,000 per annum, depending on experience
• Holiday: 25 days annual leave + bank holidays
• Additional: Team‑performance related bonus and enhanced pension

About the role

This newly created position focuses on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will translate strategic ideas into operational success and become a trusted right‑hand person.

Key Duties

• Lead day‑to‑day delivery and continuous improvement of service operations, ensuring efficient, high‑quality service across all client groups.
• Oversee business systems, IT infrastructure, CRM platforms and operat...