Job Summary

The Operations head supports and partners with the Chief operating officer to oversee the day-to-day functioning of the organization. This role is designed for a strategic, hands-on leader who can both execute operational priorities and step in as acting director when required.

Key Responsibilities

Strategic & Leadership Support

• Assist the COO in developing and implementing operational strategies, policies, and procedures.
• Act as a trusted deputy, representing the COO in meetings, negotiations, and cross-functional forums.
• Lead or co-lead strategic initiatives and transformation projects on behalf of the COO.

Day-to-Day Operations

• Oversee operational workflows across departments to ensure efficiency, quality, and compliance.
• Monitor KPIs and operational metrics, producing regular reports and recommendations for improvement.
• Identify bottlenecks, risks, and inef...